Info Technology

Info Technology

Scheduled Colleague Maintenance Notice

Every Friday, 5:30 a.m. - 7 a.m. CST
Some services will be unavailable during this time.

Service Notifications

New Service:  WebEx Live Support

Effective Date:  Wednesday, March 25, 2020

Impact/Description:  Effective today, for an indefinite period, the IT Help Desk will no longer be available by phone.

The IT Division has implemented a new service, WebEx Live Support, which will be replacing phone calls to the IT Help Desk. With WebEx Live Support, you may chat or talk (with a headset/microphone) in real-time with an IT Help Desk Technician.

To access this new service, click on the WebEx Live Support link (also available through the IT Help Desk page). Fill out the form, select to run WebEx as a temporary application, and you will be entered into a queue. Your question will be addressed as soon as a technician is available.

An instruction guide for using WebEx Live Support can be found here.

As a reminder, you can also reach the IT Help Desk by sending an email to Help.Desk@ctcd.edu or by entering a ticket into KACE.

Number:  ITSAN-032520-01