Info Technology

Info Technology

Scheduled Colleague Maintenance Notice

Every Friday, 5:30 a.m. - 7:00 a.m. CST
Some services will be unavailable during this time.

Service Notifications

IT Service ADVISORY - 8/14

Issue:  The IT Division has become aware of a spam email that is circulating within CTC with the subject line: “Summer Textbook Clean Up.”  If you receive this message, delete it immediately and remove it from your ‘Deleted Items’ folder. 

Number: ITSAD-081419-02


IT Service ADVISORY - 8/14

Issue:  The IT Division has become aware of a phishing email that is circulating within CTC with the subject line: “E-service system update.”  If you receive this message, delete it immediately and remove it from your ‘Deleted Items’ folder. 

Number: ITSAD-081419-01


IT Service ADVISORY - 6/26

Issue:  Yesterday, June 25, CTC began using new software to move course and enrollment data into Blackboard, CTC’s Learning Management System.  We are experiencing a complication with this new process, which has resulted in some faculty members being unable to access WebAdvisor Gradebook for their courses. 

The IT Division is working with Ellucian to correct this issue as soon as possible.  At the moment, we have no estimated time of resolution.

Please do NOT reply to this message! If you need further assistance, please contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-062619-01


IT Service ADVISORY - (Ongoing)

Microsoft released a security patch which has caused significant issues—including a substantial number of operating system failures— for more than a thousand workstations on our CTC campuses.  The scale of this incident has resulted in an overwhelming number of calls and trouble tickets.  We must ask for your patience as our desktop technicians respond to every reported issue as quickly as they possibly can. 

This issue is causing computers to remain in continuous update mode. If you are currently experiencing this issue (or know someone who is), please contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-041019-01