Information Technology

Information Technology

Scheduled Colleague Maintenance Notice

Every Friday, 5:30 a.m. - 7:00 a.m. CST
Some services will be unavailable during this time.

Service Notifications

IT Service ALert - 7/20/17

Activity:  AT&T long distance trunk change

Start Date/Time:  Friday, July 21, 2017, at 5:00 p.m. CDT

Purpose:  To upgrade the long distance trunk.

Impact on Service Delivery:  Only long distance calling and 800 services will be affected.

End Date/Time:  Friday, July 21, 2017, at 6:00 p.m. CDT

ITSA-071717-01


IT Service ADVISORY - 7/19/17

Issue: Incoming 800 and long distance services restored.

Services were restored at approximately 7:37 a.m. Wednesday, July 19, 2017.

Number: ITSAD-071917-01


IT Service ADVISORY - 7/18/17

Issue:  Long distance and 800 number telephone services for Central Campus are currently unavailable.  The IT Telephone Technician is currently contacting our service provider, AT&T, to determine the issue. We will send out further updates as more information becomes available. 

If you need further assistance, please contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-071817-01


IT Service ADVISORY - 7/17/17

Issue: There have been some issues with printing purchase orders using Colleague UI 5.3. 

To avoid these issues and delays in processing, please follow the tips below when creating a requisition:

  • You must always enter a ‘Unit of Issue’ when completing your requisition.
     
  • Do not use the ‘return/enter button’ after entering information. Doing this will cause an unintended error in the field you are attempting to fill in.
     
  • It is important that you manually input all information. Using the copy/paste function will also cause an error in the field you are attempting to fill in.

If you need further assistance, please contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-071717-01


IT Service ADVISORY - 7/12/17

Issue: The IT Division is aware of an issue that is keeping some users from accessing Outlook (email). Until the issue is resolved, users can still use OWA to send and receive emails. Another alert will be sent out when the issue has been resolved or more information becomes available.

If you need further assistance, please contact the IT Help Desk at extension 3103 or via email at help.desk@ctcd.edu.

Number: ITSAD-071217-01