FAQs

Below are a few of our most commonly asked questions:


How to Delete Outlook Messages

When you delete a message in Outlook it is sent to the Deleted Items folder where it will be stored until it is permanently deleted. Messages that are not permanently deleted accumulate on our mail server and needlessly occupy disk storage. Likewise, the many messages left in Outlook’s Sent Items folder take up server space as well. For users that send out a lot of email on a regular basis, it is recommended that the Sent Items folder be emptied periodically. The following steps will show you how to empty both your Outlook’s Sent Items and Deleted Items folders. 

To manually delete email from the Deleted Items folder:
1.    Right click the message you wish to delete or the group of messages you’ve highlighted and wish to delete. (Highlight messages by holding the Shift key or the Ctrl key while selecting the messages you wish to group. The Shift key lets you highlight a large group of messages at once while the Ctrl key allows you to highlight individual messages to group together.)
2.    Select Delete from the list that appears.
3.    A box will appear and ask if you want to permanently delete the selected message(s). Click Yes.

To empty the Deleted Items folder:
1.    Right click the Sent Items folder.
2.    Select Empty Folder from the list that appears.
3.    Click Yes when asked if you want to delete everything in the folder.

To empty the Sent Items folder:
1.    Right click the Sent Items folder.
2.    Select Delete All from the list. 
3.    Click Yes when asked if you want to delete everything in the folder.

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HOW To set up Outlook's Auto Response (Out of Office Assistant)

If you are going to be out of office for any length of time, good customer service dictates that you let your current clients know. Outlook has an auto-response option that sends a reply email to anyone who emails you while you are away. With this you can you can let others know how long you have been gone and when you will return. You can also suggest other coworkers for clients to contact.
1.    Open Outlook.
2.    Select File from the menu bar.
3.    Select Info from the navigation pane on the left.
4.    Click the Automatic Replies button.
5.    In the Automatic Replies window, check Send automatic replies to activate the response assistant.
6.    Click on the Only send during this time range: checkbox and choose your start and end time.
7.    Select the Inside My Organization tab and type your message in the provided text area.
8.    Select the Outside My Organization tab and check the Auto-reply to people outside my organization check box.
9.    Click on the Anyone outside my organization radio button and type your message in the provided text area.
10.    Click OK.

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How to Find Your Computer's Serial Number

To locate your computer's serial number:
1.   Open the Start/Windows menu.
2.   Type "PC Name" into the search function.
3.   Select View Your PC Name from the search results. Your PC's name/serial number will be listed as the Device name.

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How to Retrieve Your MAC Address

Before you can access CTC’s wireless network with your iPhone or iPad, the CTC Help Desk will need to know your device’s MAC address. The following instructions will show you how to retrieve your MAC address.
1.    Select your iPhone or iPad’s Settings menu.
2.    In the Settings menu, select General.
3.    Select About and scroll down to Wi-Fi Address. This is where your MAC address is located.

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How to Change Your CTC Password

Passwords play a central role in maintaining security. Select a strong password that can be easily remembered but not easily guessed. The best passwords possess an element of randomness unique to the user (e.g., a favorite song verse, quote, or rhyme).

To reset your password, complete the following steps:
1.   Hold down the Ctrl + Alt + Del buttons at the same time.
2.   Select Change Password… from the list.
3.   Enter your current password.
4.   Enter a new password.
5.   Re-enter the new password to confirm that it is correctly spelled.
6.   Click OK. You will see a message stating that your password has been successfully changed.

Passwords must meet the following criteria:
•   They cannot contain the user's account name or parts of the user's full name.
•   They must be at least eight characters in length.
•   Passwords must contain characters from three of the following four categories: 1) An uppercase character (A through Z); 2) A lowercase character (a through z); 3) A number; 4) A symbol (e.g., !, $, #, %).

Complexity requirements are enforced when passwords are changed or created. The last six passwords are also remembered and disallowed.

 

***CTC's password policy will change on July 5, 2022!
Passwords must meet the following criteria:
•   They cannot contain the user's account name or parts of the user's full name.
•   They must be at least 16 characters in length.

Users are encouraged to create passwords that contain characters from three of the following four categories:
1)   An uppercase character (A -- Z)
2)   A lowercase character (a -- z)
3)   A number
4)   A symbol (e.g., !, $, #, %)

Complexity requirements are enforced when passwords are changed or created. The last six passwords are also remembered and disallowed. Passwords will no longer expire!
 

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