Help Desk

KACE Ticket Guide
Quest One Password Self Service Guide
IT Help Desk Ticket Status
IT Help Desk Service Level Guideline
IT Help Desk Checklist
Desktop Computing at CTC

Email

Email Account Guide
How to set an Outlook Profile for Windows 10
How to Recall or Resend an Email
How to Change a Password in OWA
How to Add a CTC Email Account to Your iPhone
How to Add a CTC Email Account to Your Android Device
How to Access Outlook Web Access/App (OWA)
How to Check Your Office 365 Quarantine Messages
How to Block Senders

Telephone

How to Forward Your Calls
Avaya one-X Communicator Application Guide
Avaya Quick Reference Card
How to Change Your Out-of-Office Greeting
IP Office 9650 Series Phone User Guide

PowerPoint Presentations
Voice Over Internet Protocol

Avaya Telephone Usage Guides
6402d Guide
User Guide 4610SW IP Phones
User Guide 4400 Series Phones
4610SW IP Phone Quick Reference
Avaya IP Office 9650 Telephone Quick Guide

ISE

How to Connect to ISE with a Mac OS 10.7x
How to Access Shared Documents through ISE with Mac OS 10.7x
How to Access Your Shared Folder or PC through ISE with Windows
How to Access Shared Documents through ISE with an iPad iPhone or iPod Touch
How to Connect to ISE with an iPad iPhone or iPod Touch
How to Connect to ISE with Windows 7
How to Access Your PC through ISE with an iPad iPhone or iPod Touch
How to Connect to ISE with Android

Ease of Use

Where to Backup Your Files
How to Create a Digital Signature in Adobe Acrobat
How to Manually Update Firefox to Use Colleague UI
How to Search for Users on Etrieve
Getting Started with Windows 10
How to Get an Office 365 Account
How to Change Your iPad's Password
How to Set Up OneDrive on Your Desktop
Etrieve Tips

VPN
How to Access Your CTC Computer via VPN with Mac OS 10.7x
How to Access Your CTC Computer via VPN with Windows 10
VPN Usage Instructions

Meeting/Chat Tools
How to Clear Cisco Jabber's Chat History
Cisco Jabber Setup Guide
How to Use WebEx Live Support
Zoom User Quick Start Guide for CTC Faculty
Getting Started with Microsoft Teams